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Number Porting with Office 365 Cloud PBX

7

Howdy folks,

As part of my on-going series on getting users configured with Enterprise Voice from Office 365 a Skype Online I have created a guide on porting existing numbers over to your Microsoft Office 365 tenant.

Get new Numbers or bring your own

New numbers acquisition designed for maximum simplicity

  • Search by state/area code for the numbers you want.
  • Add them to your organization’s inventory.
  • You can acquire more numbers than licenses to have some head room for changes.
  • Telephone numbers will be available for area codes across the 50 states.

Number porting to move existing numbers into Skype for Business

  • Inside the US – FCC rules require that current carrier allows and provides a centralized body (NPAC) to transact moves.
  • Losing carriers set different requirements to approve a move – the process can be complex
  • Expect something similar to this outside the US  – UK has been announced at Enterprise Connect for End of Q1 (Circa April)

Porting – Basics

Preparing to port

  • Do not disconnect service with current carrier.
  • Make sure there are no freezes on your account.
  • Turn off any special carrier side features for the numbers  (e.g. Distinctive ring, Centrex service, ISDN/DSL lines).

Creating a port request

  • All numbers must be from a single carrier (not part of any pending port requests & not residential).
  • Company name and address, matching exactly losing carrier file.
  • Billing Telephone Number (BTN), Account Number & PIN/Passcode (if required).
  • Letter of Authorization (LOA) signed by authorized party.
  • Choose Full Port (No numbers left behind) or Partial Port (Leaving some numbers with losing carrier).

Creating a port request

  • All numbers must be from a single carrier (not part of any pending port requests & not residential).
  • Company name and address, matching exactly losing carrier file.
  • Billing Telephone Number (BTN), Account Number & PIN/Passcode (if required).
  • Letter of Authorization (LOA) signed by authorized party.
  • Choose Full Port (No numbers left behind) or Partial Port (Leaving some numbers with losing carrier).

Types of Porting

Standard Porting Project Porting Complex Porting
Single order with <100 Telephone Numbers Single order with more than >100 Telephone Numbers Single order with >999 Telephone Numbers
Single BTN, single address, single losing Carrier and single rate centre Single BTN, single address, single losing Carrier and single rate centre Multiple BTNs, multiple addresses, single losing Carrier and multiple rate centres
Generally gets completed within 7 business days provided no rejections for the Port Order Requires manual handling, generally gets completed within 3-4 weeks provided no rejections for the Port Order Requires manual handling, generally gets completed within 3-4 weeks provided no rejections for the Port Order
Supported by Skype for Business Admin Centre Supported by Skype for Business Admin Centre Supported by Skype for Business Help Desk

For large moves: Do a standard port (e.g. 1 number) early in migration project to validate you have right information to get approval from losing carrier.

 

Standard Porting Example

In your normal Skype for Business Admin tool click Skype for Business and then select Voice tab.

Because this is a Stand port we are doing less than 999 users – Click the “I’m ready to create port order”

 

You will be given the splash screen to let you know more before you start. Read the information and click “Let’s get started” to proceed

 

Fill in the account information as known by your losing provider. Once all information is correct press Next

Validate that the numbers you would like to port numbers are added to the “Numbers to be transferred (max.999)“ Once correct, select Check number portability

Once the numbers have been validated you can then schedule the move. The Move must be at least 48 hours in advanced when using the scheduling tool built into Office 365.

Pressing Next will schedule in the event and that’s it you have started the provisioning process and scheduled in the numbers to be brought into Office 365 / Skype for Business online

This will complete the schedule of the number into Office 365 – As highlighted above, always do this once as a test to validate that all your configuration is correct prior to doing any go live, mass migration of numbers.

As always if you have any questions or comments feel free to post them here and I’ll be happy to help.

  1. Franchezka Franchezka

    Hi! Do you know how to cancel the scheduled porting? We found out that Skype for Business will not best suit our organization so we want to cancel the porting. Thanks!

    • Hello Franchezka,
      To stop a port you will need to raise a help desk ticket with the Office 365 team. In addition you may want to call your losing provider to call them to let them know that the transition will not continue.

  2. Just a quick heads up, for UK customers it takes up to 17 working days to port the UK numbers into Skype for Business

  3. Vimal Vimal

    Can we port fax numbers to Microsoft cloud PBX. If not ,then what is the alternate way

    • Jason Jason

      because fax numbers are analogue you’ll need another way of handling them. Depending on the size of the deployment Sonus and Audiocodes provide a solution that will allow you to have the CloudPBX, CCE, and Mediapack / analogue all in one package. If all you’re trying to do is retain your fax, then you keep with your current analogue provider. Fax isn’t handled in O365.

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